Appointment Cancellation Policy
Effective date: 22 October 2026
Your appointment reserves time with our team and access to our facility. This policy covers lessons, swing assessments, group lesson reservations, and TrackMan bay reservations. Read it together with our Refund Policy, available through the Refund and Cancellation Policies link on our website.
Swing assessment payment and confirmation
Swing assessments require full payment in advance. Unless already paid, we will send an invoice when the appointment is made. Payment is due within 24 hours of booking. The invoice will state the exact payment deadline. Your reservation is provisional until payment is received.
For an assessment booked 24 hours or less before its start time, payment is due immediately to confirm the appointment and must be received before the assessment begins. If an invoice is delayed by Good 2 Great Golf, we will provide a revised payment deadline in writing.
If payment is not received by the stated deadline, Good 2 Great Golf reserves the right to cancel the provisional reservation and offer the time to another client. We will send notice if we cancel it and cancel the unpaid service invoice. Late payment does not reinstate a canceled reservation; contact us to check availability.
An unpaid provisional reservation does not become confirmed merely because the deadline passes. No separate cancellation or no-show fee is charged solely for failure to pay a provisional reservation. Once payment confirms an assessment, the cancellation and rescheduling rules below apply.
Cancel or reschedule at least 24 hours in advance
Cancel or reschedule at least 24 hours before the scheduled start time to avoid a cancellation charge or package session deduction. Prepaid amounts may be applied to a rescheduled appointment. Refund requests are governed by our Refund Policy.
Paying an assessment invoice does not restart the cancellation notice period. For a confirmed appointment booked within 24 hours of its start time, the cancellation period has already begun; late cancellation and no-show terms apply from confirmation. These terms will be disclosed before payment.
Late cancellations and missed appointments
Cancellations and rescheduling requests received less than 24 hours before the scheduled start time, including same-day cancellations, incur a charge equal to 100% of the scheduled service price. Missed appointments without notice also incur a 100% charge. This rule applies to confirmed swing assessments and other appointments covered by this policy.
For prepaid individual appointments, payment is retained. Any unpaid cancellation charge will be invoiced. Cancellation and no-show charges properly assessed under this policy are nonrefundable, subject to the exceptions in our Refund Policy.
Coaching packages and group lessons
For prepaid coaching packages or multi-lesson plans, a late cancellation, late rescheduling request, or no-show results in the forfeiture of one lesson instead of a separate cancellation charge. A forfeited lesson counts as used when calculating any package refund. We will not both deduct a lesson and charge a cancellation fee for the same appointment.
For individually booked group lesson places, the same notice requirement applies to each participant’s reservation. Private group events and special events may have separate terms disclosed when booked; those terms govern those events.
Late arrivals
Appointments end at the scheduled time. Late arrival does not extend an appointment or reduce its price.
Illness and emergencies
If sudden illness, injury, or an emergency prevents attendance, notify us as soon as possible. Good 2 Great Golf may waive a cancellation charge or restore a package session at its discretion. Billing errors will be corrected, and refunds required by law will be honored.
How to cancel or reschedule
Use the cancellation or rescheduling link in your booking confirmation, if available, call (520) 971-4759, or email customersupport@good2greatgolf.net. If an online cancellation option is unavailable, call or email us directly.
Online cancellation records, voicemail timestamps, and email timestamps determine when notice was received. If you cannot reach us by phone, leave a voicemail identifying your name and appointment, or send an email. A new appointment time is not confirmed until it has been booked.
Appointment reminders and confirmation requests are provided as a courtesy. Failure to respond does not cancel your appointment or waive any applicable cancellation or no-show charges. To cancel or reschedule, use the booking link or contact Good 2 Great Golf directly within the required notice period. The appointment remains scheduled unless you or Good 2 Great Golf cancel it.
Memberships and refunds
Canceling an appointment does not cancel a recurring membership. Membership cancellation and pause terms are governed by the membership agreement. Refund eligibility, package refund calculations, and expiration terms are governed by our Refund Policy.
If Good 2 Great Golf cancels
If we cancel a paid appointment, you may reschedule, retain payment as credit, or receive a refund for that appointment without an administrative fee. Any package session deducted for an appointment we cancel will be restored. No cancellation charge applies. Cancellation of an unpaid provisional assessment reservation is handled under the payment and confirmation terms above.
Policy acknowledgment
Before booking or paying, review this policy and our Refund Policy through the Refund and Cancellation Policies link. The required acknowledgment records your acceptance of both policies.
Refund Policy
Effective date: 22 October 2026
This policy explains refunds for services and purchases from Good 2 Great Golf. Read it together with our Appointment Cancellation Policy. Both policies are available through the Refund and Cancellation Policies link on our website.
Coaching packages and prepaid lessons
Refund requests for unused prepaid lessons and coaching packages must be received within 60 calendar days of the original purchase date. After 60 days, these purchases are nonrefundable, even if unused lessons remain.
For an eligible coaching package refund, we deduct the instructor’s regular individual lesson price in effect when the package was purchased for each used or forfeited session, rather than the discounted package rate. We then deduct an administrative cancellation fee equal to 5% of the remaining refundable balance. This fee helps cover refund processing charges incurred by Good 2 Great Golf and administrative time spent processing the refund.
The refundable balance equals the original purchase price minus the value of used or forfeited sessions, with a minimum balance of zero. The administrative cancellation fee is 5% of that balance, and the final refund is the remaining 95%. This calculation does not create an additional balance owed.
Example: A $1,350 package with two sessions used at a regular individual lesson price of $150 has a refundable balance of $1,050. The 5% administrative cancellation fee is $52.50, resulting in a final refund of $997.50.
Individual lessons and swing assessments
Prepaid individual lessons and swing assessments are not eligible for a refund after the service has been completed. Refunds are eligible if the appointment is canceled with the notice required by our Appointment Cancellation Policy. The 5% package administrative cancellation fee does not apply to these eligible individual appointment refunds.
Cancellation charges and forfeited sessions
Charges properly assessed for late cancellation, late rescheduling, or a missed appointment under the Appointment Cancellation Policy accepted at booking are nonrefundable. This applies whether payment was collected in advance or subsequently through an invoice.
An unpaid cancellation or no-show charge remains payable under the accepted Appointment Cancellation Policy; absence of a card on file does not itself waive the charge. For a coaching package, a session forfeited under that policy counts as used and is excluded from the refundable balance. We do not both deduct a session and charge a separate cancellation fee for the same appointment.
Package expiration
Coaching packages do have various expiration dates from the original purchase date. Expired packages and unused sessions remaining after expiration are nonrefundable. The expiration dates of the coaching packages do not extend the 60-day refund request window. An approved extension of a package’s expiration date does not restart or extend that window.
Other purchases
Gift cards and merchandise are nonrefundable, except where required by law. Membership refunds are governed by the membership agreement. Event-specific cancellation and refund terms disclosed at registration apply to event purchases.
Exceptions and cancellations by Good 2 Great Golf
We may approve an exception for a medical emergency or other exceptional circumstance. Billing errors will be corrected, and refunds required by law will be honored. These exceptions take precedence over the ordinary nonrefundability rules above.
If Good 2 Great Golf cancels a service or event and you decline a replacement date or service, we will refund the amount paid for the canceled service or event without an administrative fee, regardless of the ordinary 60-day deadline. A package session deducted for an appointment we cancel will be restored.
How to request a refund
Email customersupport@good2greatgolf.com with your name, purchase date, purchase details, receipt or order number if available, and reason for the request. Approved refunds are returned to the original payment method whenever possible. Your financial institution determines when the credit appears.